No, this is not about the smile sheets. This is about tracking performance. If we are serious about business performance, we should be able to document time saved, money saved, money earned, customers retained, employees satisfied, lost time accidents reduced, auditors who have returned favorable findings, or some other piece of paper that shows a response to our efforts. To the degree possible, we need to make sure these are included in quarterly or annual reports. I’m not a big fan of numbers of people who attended class or hours spent in training (unless it is government mandated hours of training and then it satisfies a compliance requirement and reduces organizational exposure to risk). Training may not be able to show a direct ROI, but we should at least be able to note our impact as part of an overall performance strategy.
Paper is not going away. If PowerPoint decks are any guide, it will only get worse as we become more electronic. The trick is to make sure we use it to our advantage.
In other news, along with Lajuana, I too have landed. I have taken a position as a Consultant with Sequent in Columbus. I will be the e-Learning innovator part of the training and performance side of the team looking at training solutions for their clients. I have been working for them for the last month as a contractor and due to a staffing change, they were able to bring me on full time. I want to personally thank all of you for your support and especially Bill Daniels for helping me get my feet wet in the world of contract training development. The skills I learned from you came in handy and went a long way toward creating a favorable impression. And just as importantly, my fellow Drewsters over the years have demonstrated how a good team operates and I cannot thank you enough for helping to hone my rough edges and show me what it’s like to work as part of a collaborative team. Well done, everyone.